Refund policy

Most of our products are custom and made-to-order and are non-refundable & non-returnable.
However, if it is found that we are at fault for any damages or errors with your purchase, please contact us within 3 days of receipt your order and we will do our best  to accommodate

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We are not responsible for items loss after submission to shipping carriers. We strongly suggest you add/keep protection in your cart. 

To start a return, you can contact us at Twizzylove.customs@gmail.com. Please note that returns will need to be sent to the following address: [supplied upon approval ]

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Twizzylove.customs@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be exchanged, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept exchanges for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns/ exchanges on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to report an issue with the item you have, and once the exchange/ adjustment  is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exchange/adjustment 
We will notify you once we’ve received and inspected your purchase, and let you know if the exchange/adjustment  was approved or not. If approved, you’ll be automatically notified within 10 business days.
If more than 15 business days have passed since we’ve approved your exchange, please contact us at Twizzylove.customs@gmail.com.